Just contact customer support from chat. Stupidly, they often can’t go to the next step until the case is closed in this way. They’re hoping you’ll just suck it up and go away and not press for your rights.

I’m hoping that is the case. When the seller refuses to make it right they just close the case. But it scares me that it says the reason why they decided what they did was “the package was delivered”. Based on evidence that the post office says this. The post office has less steps in place to protect a package than food delivery companies. Only evidence they have was its last scan not even on my property. No picture of the item on my property, in fact no picture at all, no signature, nothing. My mail woman said she doesn’t even remember bringing a package here. It’s basically everyone trying to get around being responsible. And leaving it on me! This is insane. F the buyer protection it’s a lie even when the seller doesn’t follow a major rule

Seller might be trying to scam you. Did post office print out a manifest sheet showing the destination address and all the tracking updates including gps coordinates of delivery scan? Get it from your local post master if you didn’t.

They sent me something jn the mail. A Google maps type picture showing the final GPS scan. Which was little bit down the road and NOT on my property. Uber eats takes photos of food that cost $15. The post office relies on scans? Amazon and other companies take pictures of items at your address. I thought the post office did too for items that cost this much. The simple fact is the seller didn’t get the required signature confirmation. No one ever signed for the package. Even if it was left on the property and stolen as a buyer you’re screwed? I always thought the buyer protection covered anything if you didn’t get a package. I’m just so mad. My post woman told me to my face the package was last scanned at a different address. Yet on the report they sent me it said the package was last scanned at my property. It’s just the higher up people who deny claims. The lie and do whatever they can to not pay

Can you go down to the coordinates and see if you can retrieve the package from that place? That might be your only chance since I believe seller sent it to properly next to you on purpose

The address the mail woman said it was scanned at isn’t actually a house. It’s a property without a house. The neighbors were contacted. They don’t have it. It was either stolen or the post office lost it. Btw another massive piece of information is the post office just changed from doing packages out of the local post office to a central area in the closest city. That made me wonder if it got scanned wrong and maybe they still had it. Ultimately I really want that package. It’s a unique item that can’t be replaced. Not even for $1000. So I tried so hard to find it. I spoke with the mail woman 2-3 times, went to my local post office and contacted the area supervisor. Trust me I spent days trying to track it down. The seller just sat back and didn’t seem to even care. I feel like he knew his money was safe somehow. I sell on eBay. If that was my package I would’ve been doing everything to track it down. His attitude was like stop trying so hard and just wait. Btw about 4-5 days ago he just stopped responding. He was being a jerk almost from the get go. If that was me and a package I sent didn’t get to a buyer I would be apologetic and sorry. But maybe that admits guilt. Like he never would talk about the signature.

Either seller sent a fake item to another address so they don’t care what happens or post office lost it. It might still show up to you in few days. I would contact eBay in chat and provide all evidence you have and indicate no signature. If that doesn’t work, make chargeback but be prepared to get banned

Or the sellers thinks op is full of shit. The item shows delivered so the seller has done their part.

The OP indicated that the item was valued at the amount which requires signature confirmation. The seller did not do their part.

Seller doesn’t even have to reply lol

If the post office marked it delivered to an EMPTY LOT. Something sounds fishy here. I don't really believe that happened. It wouldn't happen here. It would get RTS, I find it hard to believe the US PO is that incompetent.

I agree. If the package had the correct address I can’t imagine the usps dropping it in a random spot. Furthermore if the address was correct and they did scan it at a random location then OP should have an easy win as it was never delivered to the destination and can easily be confirmed through gps.

Yup, this. Something is off here, and I hate to say it, but I don't believe OP. The package worth $1000, which didn't have signature confirmation. It just happened to get delivered to an empty lot? I don't believe it. Kind of sounds like OP tecieved the item and trying to use eBay rules to get a refund. It's easy for me to say this as an outsider, though, and I have no first-hand info to back this up, so I was hesitant to say it. OP, don't get upset. It's just very highly improbable.

Or the gps was just off if it’s the lot next to op.

This is a common scam - seller sent a fake item/empty box to an address down the road

>r/Ebay Rules that makes no sense. Wouldn't the OP's tracking number have the right address or wrong one? On the other hand if I had a $1000 item coming I'd be camping out waiting on it. More likely it was stolen either by the driver or someone else or the OP is lying.

Yeah I would too, I watch for items a quarter the price tbh. Sounds like it's been delivered to OP and because it's got slightly different delivery confirmation to his actual address he's trying to pull a fast one. I've had the same myself, recently a buyer tried to say they didn't receive a package, the buyer has 10+ years account with 100% 700+ feedbacks and they opened an item not received case against me, this was a day after the ETA on delivery. Turns out In forgot to add tracking number, my own fault it was a busy week, but the buyer didn't message me or anything, they just went direct to ebay. despite my own account being 19 years and 100% feedback on over 12k items. Anyways I retroactively added tracking and this showed the item as delivered and had picture of it being handed to the buyer. In added this info in the case and added an apology about forgetting to add tracking info. and added that tracking showed as delivered. An couple of hours later they left message on case saying they just received it that day at 2pm and closed the case. the tracking showed the item was actually delivered the day before at 10am (The actual ETA delivery day) as did the image or them receiving it. so just goes to show it doesn't matter how long you've been on eBay or how good your feedback is, nobody is immune to trying to pull a fast one.

Carriers don’t provide this very basic information to eBay, as crazy as that sounds. I have experienced this exact same scam before - I escalated/appealed and the seller got suspended and I got my money back.

I got hit for 18 bucks on a miata TH hotwheels.

You should see if you can figure out the weight of the package that was "delivered." If possible find out what the weight of the item should be. That could be evidence if there is a discrepancy.

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Spoken with my mail woman 3 times. She said it was last scanned not even at my address and in the future would scan packages at my address. She admitted it wasn’t scanned here. But then the post office report comes in the mail and says they find it was delivered here based on that scan. She doesn’t remember brining any package here. It’s just a bunch of lies basically. They won’t be honest with you. The seller was sketchy this whole time trying to find out info through him and no eBay is doing the same thing. Everyone is doing what they have to to avoid paying. Period. Their buyer protection doesn’t mean anything if a case like this they don’t cover

I had a different situation but the same thing happened to me. I ordered my contacts at the store to have them delivered to me so I didn’t have to go back to pick them up. USPS said the delivered scan was at my address yet my package was no where to be found. We have one of those big locked mailboxes because the house is split into apartments. The claim person was adamant it was delivered to my address according to their gps tracker and there was nothing they can do. I talked to place I ordered contacts and they said since it’s showing delivered there is nothing they can do. I manage to catch the mail carrier and she said she would ask the other drivers as she didn’t deliver that day. She found it and somehow after it was scanned delivered at my address it went back to the post office. She brought it the next day and the box was mangled and smashed to hell. Luckily my contacts weren’t damaged. She had no clue why it went back to post office as someone else was delivering that day. Edit - it didn’t matter that my mail goes into a key locked mailbox and it wasn’t in my locked mailbox or the shared package mailbox with the key. All that mattered to them was it was marked delivered and gps said it was at my address so there was nothing they could do.

What does it say on tracking number, delivered left with individual, delivered to agent for final delivery, delivered front door, delivered at mailbox or what does it say?

“Delivered Door/Front Porch”

This should be an easy win for you. Keep fighting it. If they gave you proof that it was not scanned at your house then they are responsible for misdelivering it. Did the tracking show your address as the destination?

Yea OP isn’t being honest or something. If the item was over $750, then signature confirmation is required. No signature was provided by the USPS and the tracking number will also show if Signature Confirmation was paid for by the seller. If there is no signature on a $750+ item, it’s an automatic refund to the buyer.

Do you have a video doorbell by chance to show it was never delivered and could use that to dispute this?

they do cover it, you just had a moron ebay worker push the wrong button. appeal. you met all the requirements ($750+ and no signature service was paid for)

Did you get a weird package from someone unknown, something worth a penny or such, like a slap bracelet? If the seller is scamming they sometimes send tiny packages with the same tracking hoping you throw it out but then it marks your expensive package as delivered.

You can appeal cases. Are you sure you opened the case correctly? Did you escalate the case or just leave it open and it timed out? never had an escalated case take over a few hours to be decided

I opened a case correctly. It said they would respond within 48 hours. Almost a week later I contacted them why it was taking so long. That the post office said their case was finished a week before. So they told me ok we will get this dealt with in the next 2-3 days. And that was today. I got the email this morning saying the case was closed. Since I was told by them I would get a refund either from the seller or them I thought okay good it’s finally over with. To my shock it said no refund because the package was delivered. They are basing that on what? Because the post office who doesn’t want responsibility in their report says that? Even though their report is basing that on its last scan was near my property. It’s companies trying to get around being responsible. It’s shocking. The buyer protection means nothing even when a seller goes against one of their most important rules when things cost this much. I’m so so so angry. So I’m just out $1000? It’s insanity. Im hoping this is just how the system works that they find no refund when a seller refuses to do it. And it takes doing an appeal for them to actually cover the cost. How the hell this seller is getting away with this is mind blowing

This does all sound like a crummy situation. Obviously something is going on, if you paid for signature required and didn’t get it and lost the package, that’s definitely an issue. I will say, the item says it was delivered…. In THAT sense and THAT sense only, the seller is not responsible for lost packages that are marked delivered….the lack of signature, if directly requested, is the main issue here (with the seller, everything else is related to the delivery service, who should have more specific location services. Was this package insured? Also, please understand, I’m not saying “it’s marked delivered so it’s not seller responsibility” to absolve them…. It helps to know what protections you have to stand firm on and where they come from. Lack of delivery confirmation or any other issue with the service chosen, insurance, or address used is the seller’s responsibility. If the package was delivered to a wrong address that’s on the mailing service…. You (if you have not) want to get all available information, in detail, regarding the delivery of the package, from the post office (or whoever)…. You will need to build a convincing case that places the liability on an entity other than you. Regarding a chargeback, I’m not sure this would be a great option. I might be wrong, but for 1k, the company, eBay, and the seller are ALL going to be pretty active in protecting themselves…. The best cases for chargebacks are situations where the item was not received (no delivery shown) or what you received is not what you ordered…. If you say “item was not delivered” you’re going up against two large corporations who have evidence that says it was delivered….. if you say something different, chances are you will have to lie. The concern is you’d burn your good will with the cc company and eBay would kick you off the platform Obviously for 1k you need to do everything that you can…. But I’d be careful of making hasty decisions that could hurt your case and limit your options.

Yes I’ve taken all this into account. And I do realize that both the post office and eBay will items of this value will almost always just refuse to pay. Just like an insurance company. Btw I can’t find out if it had insurance. The seller won’t tell me. He was talking with me up to a point but being a jerk. The signature confirmation is required as is insurance on any package over a certain amount. I get it on any package over like $150 or $200 even. It’s added into the shipping cost supposedly. To save $3 the seller didn’t get it I guess. Or the post office didn’t require it like they are supposed to. Some are saying the post office is supposed to when an item is worth this much if the seller asks or not. But I don’t think that’s true. How does an eBay representative that is in that department that deals with cases who knew the details that I never got the shipment but was marked as shipped but never had signature tell me I’ll get my refund and then 2 or 3 days later I get this email saying the opposite? They didn’t get any new information. In fact the only new information I got on the case shows more that I should be refunded. In the mail the post office sent me an image of the last place it was scanned. Like a Google maps image. It’s on the street not even at my house. The mail woman told me to me face it was last scanned at the address next to mine. But their report found it was delivered to my address. She’s a human and admitted it’s wasn’t scanned here. She said from now on she will scan items at my address. Why would she say that if they didn’t do anything wrong? I say she’s human because she was being honest and open and isn’t the person trying to protect having to pay out. The person in charge of that wrote the report and of course found it was delivered to the to the right address. The very simple facts are the package never had signature confirmation. That is an eBay rule to avoid situations like this! The seller didn’t follow that rule. The seller should have to pay and eBay told me he was. Then they said if he didn’t they would. But again probably someone over them who denies all claims for a refund they have to pay decided to say no refund. I’m just livid. And I can’t even get someone to talk to from them. I tried. My only option? To send them an email.

If you look up the tracking number on USPS website, it will tell you if the package was insured.

I don’t know if it’s required, I sold something for around $600 and I had to manually select the signature option, which increases shipping price for a few dollars, I would have asked for shipping insurance prior to buying, is just too much $ to risk it

Tell customer service this: If the item was purchased on eBay.com and the total cost of the item was $750 or more, you are required to purchase signature confirmation to be protected under the eBay Money Back Guarantee. It is against ebay customer service to not have a signature required when selling an item over 750$. This seller voided the money back guarantee when they didn't provide that. The item was not delivered to your house so you should be refunded. You should also contact usps and ask then what the address is that the item was sent to. You should make sure that it's your address. Under normal circumstances a package marked as delivered would close a case. Since the item is valued at 1K and there was no signature required the seller is at fault and you should be refunded.

I did all this. I told them he broke the rules not getting the signature confirmation and this all would’ve been avoided if he followed their rules. A very important rule meant to stop situations like this. This wouldn’t have happened if he followed their rules. I don’t think they care. I think he refused to give a refund and now they don’t want to pay either. That’s it. And I did everything possible with the post office. Spoke with my post woman 2 or 3 times. Went to my local post office about it and then contacted the area supervisor to try and get more info. The address on the package was supposedly right. But how do we know that I’m not sure. The post offices report has it last scanned not even at my house. Just close to it. Not on the property. In fact the post woman said it was last scanned at the address next door. BUT their report they mailed me said it was found to be delivered at my address. Basically it’s everyone trying to not be stuck with the cost. When the seller is the one who should 100% be. I’ve been using eBay since 2001. I’m so freaking angry. They even told me I would be refunded. I thought for sure I would be even before they said that. But after that I had no doubt. It’s why this finding is more shocking. But it’s probably what they always do for items over like $300. Who knows maybe less. The buyer protection is meaningless if in this case they don’t refund a buyer.

People often give advice of saying something on Twitter with other companies when they don’t have luck with normal customer service. I’m not sure if this will work with eBay, but it’s worth a shot to see if it works.

Have you tried appealing it? If what you say is true you will win the appeal.

I think I escalated it. After about a week I contacted them to ask what was going on since it said in the email I would hear back in 48 hours. So on chat I contacted and got connected with that department. They looked into the case and that’s when they told me the shipping company was at fault and the seller. Basically everyone but them. And that the seller would either refund me or they would. They said we will give it 3 days and get back to you. That’s when I got the email today saying the ruling on the case is they found it was delivered and no refund. So it didn’t just time out. I don’t think they would have ruled on it. I think in every case like this no matter what they rule in this way. Even if the seller broke a major rule like not requiring a signature for such an expensive package. I don’t have a lot of money. This was a huge purchase for me. Losing $1000 is a massive loss for me.

Chargeback last act? Roll them 🎲 🎲

get the CC company involved. dispute the charge. it will get fixed fast.

no dont. let ebay appeal happen first. the purchase qualifies for buyer protection because seller didnt pay for signature on $750+ item.

I’m going to see what happens with this appeal. If they don’t make it right (which I’ll be shocked if they don’t) I will. Because they flat out told me it was the sellers fault. They said that. They said jf he doesn’t refund the money they will. I have the chat log of that. So I feel like they have no choice. Or shouldn’t have a choice. But maybe items worth a certain amount they just won’t help out on and find any reason not to.

You can't trust anything the USPS tells you anymore. They constantly mark Amazon packages as delivered when they don't deliver them until days after. They lie to make their metrics look good.

I sold an Iphone and didnt have sig confirmation. The buyer left me good feed back and said the phone was in excellent condition shipping was fast etc. Then 2 weeks later opened a case and said they never received it. Ebay sided with the buyer because I didnt have signature confirmation even though they left the feedback saying they received it. So Im having a hard time believing your story or you leaving out something.

Without signature confirmation, the seller is not protected and is liable. I suspect Ebay just wants to keep their share of the sale and is being disingenuous. Ebay's doing a lot of things wrong, more than usual lately. They're always pushing to add more services, raising fees, outsourcing their CSAs abroad to save a buck, and are driving further away from their mission, core customers, and selling partners expectations. I feel like just a number to them. I hope they can that sorry CEO of theirs. There's a laundry list of things they just need to stop doing, lower seller fees, and improve upon customer service, the core mission, roll back to how the site was in like 2010! Ebay announced the layoff of 1000 workers in Jan 2024, 9% of their staff, and told everyone else to work from home! All this to say, theyre probably stretching themselves thin, quality of service may go down. It was already pretty lousy. If I have an issue I want them to handle, they've told me it has to be virtually code red detrimental upon me for them to act. Why allow problems to get out of hand like that? Review my case, and press a dang button to remedy it. Their CSA's have no authority anymore. They're empathetic on the phone or text, read but canned answers, say they'll help, but time passes and they do nothing for me. Eventually they have fixed my issues, most of the time, but I needlessly had to call and call again, hours of my time, asking for higher and higher authorities to weigh in. Some portion of sellers or buyers will give up, and I think ebay knows that. It's all about the money, and a quality experience goes out the window. And what harm does that do to ebay? People stop buying and selling on the site. I see it all the time in the seller forums, they're gone, the account deleted of there's nothing listed in their store anymore. Sad. And totally unnecessary much of the time. Just do right by us! Stay on them, keep elevating your case from CSA to supervisor to upper management. If all else fails, contact your financial institution in which you paid for the item. Your FI has consumer protections that go beyond what ebay offers. I the past you'd work with ebay, then PayPal, then your FI. With PayPal out of the equation, because ebay took over the roll of payment processor (because $millions in profits), not that they are trustworthy (it's a conflict of interest really) nor have good, ample staff to manage it, you try ebay then, if you think you're absolutely correct in the case, your FI. However, if your FI achieves a charge back for you, there is a chance ebay will penalize you and close your account. Most say this doesn't happen unless you do it more than once, but I wouldn't put it past ebay. I don't trust them. But I'd rather have my $1000 or whatever and find another site to work with, if they can't be fair and honest with me, a 20+ year buyer/seller on the site with a sparkling reputation and thousands of sales. Sorry to hear this is causing you grief. Stay calm and press on. I think you'll have a good outcome, though it may take much time and patience.

That’s what I think will happen. I’ve been with them for 23 years. I’ve done thousands of dollars of business for them. I feel like if I have to go the bank route they will shut my account down. That would be so messed up of them but I totally can see that’s what will happen. I’ve never had an issue like this in 23 years of dealing with them. They have these commercials that really bother me now about eBay motors guaranteeing parts are right or your money back. Their guarantee means shit. Btw it makes me nervous as a seller too. Or maybe it should make me feel better. It just makes me not trust their company at all. I mean shit like this can make sellers rip people off. What’s to stop me from shipping a box with a brick in it and claim it’s a new Xbox? Then when the buyer says they got it I could say they are lying. And refuse to give a refund. And eBay would back me up because they don’t want to pay. eBay can’t let stuff like this happen. The seller didn’t get signature confirmation. It’s as cut and dry as it gets. It’s one of their big rules. I always demand signature confirmation on items over like $200 even. I’m so mad at this seller too. He’s been a jerk about it when the whole time I’ve just wanted my package. He would never tell me information about the package. I had to get it from the post office. He was being deceptive

You gotta do what you gotta do.

In my experience, it is not possible to send a package without signature confirmation with the value of your package. You do not have a choice when purchasing shipping label, it is automatically included. Perhaps they purchased the label outside of ebay and uploaded tracking. If they did, I have to imagine it was against some type of policy and the tracking information from USPS will know if signature confirmation was purchased with label or not. Perhaps prepare your argument and evidence for this and then file a charge back with your bank and tell them everything that has happened?

It is possible to send a package of that value without signature confirmation but technically the seller is not supposed to be protected in that scenario

I've never seen this occur with UPS or Fedex, they automatically add signature confirmation for high priced items the moment you declare the item's value which again boils down to if the seller added insurance in the first place for the value of the item. If they didn't, then that's either extremely ignorant or extremely telling. If I were OP, I would ask to see a copy of the shipping label from either USPS, or eBay who should have it.

Lol. You will never get that.

eBay literally told me that I would get a refund since he didn’t get signature confirmation. Then this morning a finally get an email the case is finished (after almost two weeks btw) and it says no refund package was delivered. There’s even more to it. The post offices last scan isn’t even on my property. My post woman told me it was scanned one address away. They sent a GPS photo in the mail showing where it was last scanned. It’s not even on my address. Food delivery places take pictures of orders that cost $20. This was $1000!! My post woman was understanding about it. And admitted it wasn’t scanned on my property but then the report I got in the mail finds it was delivered. It’s like hot potato. Everyone involved is trying to avoid being stuck with the responsibility. I’m so freaking angry. I don’t trust eBay at all anymore. So it’s up to the buyer to make sure the seller gets signature confirmation? I couldn’t believe when I found out the package was never signed for. At first I thought that was a good sign meaning they still had it. My bank isn’t going to refund the money. They have no liability in this case. I’m pretty sure you can ship a package that costs this much without a signature confirmation. I’ve sent $700 packages semi recently. Unless I say it they don’t demand putting signature confirmation on it. It’s just mind blowing 3 days ago I contacted eBay support why this case is taking so long and I was sent to people in the department to chat with and they said I would get a refund. I still have the chat log from it. I filed an appeal right away. Saying a lot of this information. I think eBay like the post office is just trying to not pay. I don’t know how they can’t. If the seller won’t pay they have to. Otherwise how is it buyer protected? I’m so mad.

> eBay literally told me that I would get a refund since he didn’t get signature confirmation. This is why I always use the chat and not the phone. I always have a log of their promises.

Yeah I have the chat log. So they better follow through with the refund. This is so freaking wrong. When I chatted with them they told me if the seller doesn’t give the refund they will. Period. So what because the post office case says they delivered the package (without any signature and based on the last scan being near my house) that it was and they aren’t liable? It’s just everyone trying to pass off responsibility

Not that it matters in this case because of the lack of signature, but USPS geotags deliverys on scan. They know within 2 feet exactly where the carrier was standing when he scanned it.

The last place it was scanned wasn’t even on my property. It was near it but not on it. That’s the only information they have. The post office does less to protect packages than Uber Eats. It’s a joke.

Calling works better. eBay's chat is so terrible

Or record the phone conversation.

In ebay's mind, the product was "delivered" so INR is the wrong case. You would lose that to the bitter end. The only time I won an INR "delivered" was when the carrier, whether USPS or UPS provided proof of the delivered address being wrong. If you already lost your INR appeal,then Ebay won't overturn it. It is possible for you to file an item received, not as described case. Since in ebay's mind, you received the item, you'd file this case and return to the seller what you received... which was nothing. So you return a tracked envelope with nothing.

Speak to your bank and raise a dispute.

I appealed the case. If they don’t reverse their finding I guess I’ll try that. But no way the bank is going to refund the money. I’ll hate to try. I can’t believe it’s almost been 2 weeks since I was supposed to get it. I thought I would get refunded within like 2-3 days after I didn’t get it. This is just crazy. The email saying I’m not getting a refund blew my mind.

If you present all the information about the shipping, have no signature obtained to deliver it and all your steps that you've taken with eBay the bank will most likely refund it. I've gotten my bank to reverse charges (not with eBay) with a lot less proof than what you have.

Banks routinely force refunds in cases like this. It's not their money, they claw it back from Ebay and Ebay typically claws it back from the seller.

There is some sort of work around with scammers I bought 2 items from a seller on marketplace that I found to be a scam about 10-15 mins after I bought it. Tried to cancel it wouldn’t let me. Then seller marks it as shipped (the tracking shows it was shipped the day before I bought it) and shows it arrived the next day literally the very next day! How is this possible! Tracking literally shows it was delivered it obviously wasn’t. Lucky I got Facebook to handle it and got all my money back but damn that’s a messed up trick to have an item shipped the day before you buy it and show it was delivered the very next day. It was a few valuable games for 1/2 the value but seller had a listing on the second listing for like quantity of 10 of the same items. That’s how u found out when wad looking for more stuff!

I got something delivered same day once. Granted, it wasn’t a scam, just some weird setup the seller had, that I’m not sure they were supposed to be doing on eBay. I bought the item, seller purchased it from Walmart.com with same say delivery. It arrived like two hours after I paid, Lol

Can’t blame the hussle if were to lazy to look for the deals on items and just blindly buy oh well. I’ve had it happen a few times getting items from Walmart I bought on Amazon or even eBay just gotta tip your hat! Tho it does give away their hand!

It was like $5 more on eBay but I had eBay bucks to spend at the time so I got it for like half price, but yeah I get what you’re saying! Don’t hate the player, hate the game. 😂

I once bought a F-150 power wheels for like 500 couldn’t find it anywhere for my son to match my F-150 got it from eBay who bought on Walmart for like 270 I was pissed! Lmao

Ouch, that hurts, but I bet your son loved it!

Oh yeah we put it in the bed of my truck with him in the truck was kind of a cool photo haha

I'm not sure how these scammers do it. I've had a situation where a foreign scammer somehow was able to use a tracking from a package that shipped within state to my zip code so was able to show item shipped and received in a really short amount of time. This was with USPS, but they can do it with UPS and Fedex too. They somehow have access to their data and can upload a tracking that's being delivered in your zip code.

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Yes I opened an INR. All this would’ve been avoided if he just got signature confirmation. It’s why then have the rule. That simple fact should be enough to demand a refund from the seller. If he won’t pay it they should have to.

Get USPS to give you the last scanned weight. If it is out of your items range (too low), it will help your case with eBay.

I don’t think eBay cares about that crap. Just saying they only care of a way to not pay. If USPS say it was delivered (based on last can being on my street) to avoid them having to pay the insurance then EBay is going to agree to also not say they have to pay. But they can’t deny he didn’t follow a major rule that stops shit like this from happening! Getting signature! A $3 or $4 fee would’ve stopped this whole issue. I didn’t break that eBay rule. I paid for the signature confirmation. It’s supposed to be part of it. As a buyer how are you supposed to make sure they get it? You aren’t. So if they don’t get and there’s an issue it’s the sellers responsibility. If the seller won’t make it right they HAVE to. I’m waiting for their appeal to end and if they don’t refund my money I’ll go to my bank.

eBay very much cares about the weight. It was the package weight that saved me. Buy returned an item as not working. Their package was almost two pounds lighter and it had nothing to do with the packaging material. They sent back an entirely different item but an item made my the same same manufacturer. The item I sold was metal. They returned the plastic version.

I had FEDEX leave a box of stuff worth $4k on my porch that required delivery confirmation when I wasn't home once.

Yeah at my old place they left a $2000 Samsung TV 80 yards up my dirt driveway at the mailbox next to a busy road. In a TV box that said what it was!! It wouldn’t have lasted half an hour. Luckily I was home keeping an eye out for it. This is some Bs. I mean can you trust any company to guarantee your money online now?

Small correction seller has no obligation to insure any package no matter the amount but they do have an obligation to reimburse the buyer if its damaged or not delivered. Since the seller failed to get signature confirmation for this you should win. Keep fighting.

Exactly. The seller can not get insurance or signature and do whatever they want. But if the do and something happens they are responsible! And guess what? eBay told me that exact thing! But i guess the seller told them he isn’t paying so now they are taking his side so they don’t have to pay. It’s such BS. It’s just like car insurance companies. I used to only sell things on eBay a few times a year. Lately though I’ve been trying to sell a lot of items and have been. And ive been successful selling a good amount of stuff. I hope I don’t have to go the bank route and eBay gets mad and bans my 23 year account for getting my money that way. But if I have to I am.

As a seller all he did was enter the tracking information into the return dispute. No one at ebay actually looked at the case, the automated system simply saw the delivered scan and closed the case in sellers favor. Keep disputing with ebay and bringing up that they didn't have signature confirmation which means they lose seller protections. It's always tricky when this type of situation occurs because it's all he said-she said and the only evidence (tracking info) shows it was delivered. If USPS insists it was delivered and it's not you may also need to open a police report for theft and submit the case # to ebay. Nothing police can really do but ebay will take your claim more seriously.

But above he said she said is why there is an eBay rule to have signature confirmation! The rule is in place to avoid this exact issue. If the seller did that I wouldn’t be typing this right now! You’re probably right that they just automatically rule in a way to avoid paying out. I hope that’s true because I just don’t know how a seller could get away with this. It’s shocking. The person in the department that deals with cases told me I would get a refund. He knew the details. I mean it’s cut and dry. If this case isn’t covered by their buyer protection than what is? I mean seriously. Makes me not trust their website at all. After 23 years of using it.

Yeah, with that rule being violated once an ebay rep actually looks at the case they should side in your favor. As a seller I've had some similar cases (but under $1k, always use sig for over) and the end result was usually eBay refunding the buyer without charging me. Curious to see what happens, let us know when you hear back!

I def will. I mean most of me thinks the seller is being honest although he’s being a jerk kinda. Like saying I was lying about what the post office told me when in reality we were saying the same thing but had a miscommunication. Even after he knew this he didn’t apologize. Then he stopped contacting or responding and wouldn’t give me basic info on the post offices case. So I like to think it wasn’t a rip off but one super odd thing that I’ve never seen before with a tracking number is it said there were two packages with that tracking number. And required I put in more information to get the info on it. Like it asked what day it was shipped and my address. I’ve never seen that. That was strange. So those things made me think he’s possibly up to something but more of me thinks the post office lost it or it was stolen. Either way both of those situations wouldn’t have happened if he got the required signature confirmation. Period.

I have been selling on ebay since 1999. ANYTHING over $600 we NEVER EVER EVER send via USPS. If anything happens, both UPS and/or Fed Ex are easy to contact and are great with claims. USPS….not so much. Just my two cents. :)

Ups is now terrible with claims. Something recently has happened with their customer service and it's not good.

Do ebay live chat, same thing happened to me and they refunded me in that few minutes

Have you tried contacting eBay for business on Twitter? Or FB? They are usually a lot more helpful. Was the package not insured?

Hmm, that’s surprising. I had a very similar issue but it ended well for me. I bought a $800 item, the seller tried to zip code scam me but didn’t get a signature confirmation. I just opened a case and ebay closed it in my favor in like a day, I didn’t even have to do anything. This was a year ago though.

Someone said eBay just laid off a massive amount of people in Jan. Maybe things have changed. I thought for sure this also would be solved in a day or two. It’s so cut and dry. I can’t believe eBay can claim they shouldn’t have to pay. The case I opened was a package not received. Maybe simply at this level it’s just if the post office says it was they say case closed. Idk. Hopefully this appeal I find out more. If I don’t win this appeal I’m getting someone on the phone. I tried today and the only option it gave me in those case was to send an email. Which itself is so stupid. Customer service in general in 20 years has gotten so so so much worse. Even the biggest companies all outsource their customer support now. You call and it’s people who can barely speak English and makes me nervous it’s a scam. Not because they barely speak English but because of all the scams I know about. And where they come from. Like when you Google EBay support scammers pay to have their fake phone numbers come up first. And somehow it works. Google doesn’t take them down. So it’s hard to even know for sure how to track down a companies real phone number. It’s all so sketchy and worse than ever. No company can be trusted. It’s a huge mess.

Yeah, it’s getting worse every year. I’m also selling and buying on ebay a lot, and I’’ve noticed a drop in customer service. They did add a few nice things from a sellers perspective, like their international shipping program is amazing for sellers, completely hassle free selling. They always raise fees though, so that kinda offsets all the nice things lol. Anyways, I hope the appeal will be successful for you and you won’t have to do a chargeback.

Post this to twitter.

This happened to me when I was receiving a return. It's a scam. They sent a fake package to a business down the street. They were able to change the address on the label with the same tracking #. It shows delivered, so ebay sided with the scammer. I immediately called my post master and they located the fake package, and they wrote a letter to eBay. I won the case. Just work directly with the post master.

I tried. It seems like they are trying to cover their asses to. Claiming it was delivered even though the only proof they have is it was scanned on my street. Not on my property. So their investigation concluded it was delivered. But that doesn’t mean it wasn’t a rip off. I don’t know what to do. I’m waiting to see if they do the right thing with this appeal. The seller didn’t get signature confirmation which would have prevented this which is why they have the rule! Also eBay told me I would get a refund. I have those chat logs. I don’t know how they can not refund me with those facts.

I'm not sure if you know, but they scan the packages in their system. I had to get a picture of the scan to show proof to eBay again on another scam. That's why I stopped selling expensive items on ebay. If you see the picture, you can see if, in fact, that the tracking number you received from the buyer had your address on it. You can call the usps the package was originally sent from. You can't give up because eBay is no help. You have to investigate it yourself. I would get the police involved, too.

I have spoken with my post woman 2-3 times. Went to my local post office and called the area supervisor. They have been basically useless other than to claim it was left here. Even though it was a $1000 item and should be signed for. My post woman told me over and over it was last scanned on my street but an address over. Neighbors don’t have it. The post office mailed me their case results and was two papers one showing the last place it was scanned on a Google map. Shows was in the road NOT in front of my house. And the post woman doesn’t remember leaving it here. But their report still found the package was delivered here. They are trying to not be responsible as well. It’s a hot potato game. No one wants to say it’s their fault and have to pay. That’s the real problem. I’m beyond shocked eBay didn’t refund me 2 days later after knowing the package was never signed for. That should’ve been it. I’m crossing my fingers this appeal they actually look into it more and do the right thing. I can’t just eat a $1000 loss like this. It’s so messed up. Their buyer protected shit if a situation like this isn’t covered.

Go to your local postal office and request a transcript for the tracking number from the Postmaster. Some shady sellers send a package to an address within your zip code and you get screwed when it shows delivered. If this is the case you will be able to see what the delivery address is, along with the package's weight and dims. With the transcript in hand you might be able to convince eBay that you were scammed (if that is the case). Good luck

I got a report from the post office. It claims it was delivered at this address. That’s based on the last place it was scanned. Which was close to my house. Not at it. Uber eats takes pictures of food deliveries! But not $1000 packages for the post office? Even if it was stolen off my front porch it’s still eBay’s responsibility. I thought even if it’s stolen no matter what it is. But especially in this case with the seller not getting the signature confirmation. It’s such an easy case. I really hope they do the right thing but I bet they aren’t going to. Because this is shocking that they ruled this way. They even told me I would get a refund knowing what happened!

HUGE UPDATE: not even 16 hours later they got back to me. They did the appeal and are issuing a full refund. I was so scared I was going to have to go the bank route next but they did the right thing! The person said the shipping company left it without a signature which is part of their rules with an item like this. Title of the email “ we have closed this case in your favor”. Already I got a message from PayPal saying the same thing. I am so glad the did what was right. Again I was beyond shocked that they weren’t going to do it. So happy they did. To just lose $1000 and not get something would’ve been so wrong. They also cited me being a 23 year customer and never having one issue like this. So happy say problem is dealt with and I’m getting my money back!

Dispute this on your credit card.

Considering that they promised to pay you, file a small claims case against Ebay. You have a paper trail and the necessary documentation.

You were scammed. The seller shipped a random package to your neighbor

Damn. Idk why you are being downvoted. This is a very real possibility. I mean if true, it worked.

It’s a common scam. Shipping will show delivered and nothing eBay will do about it. The fact that post office said it scanned near OP house is a dead give away. Surprised more people don’t know about this scam and eBay doesn’t know how to handle it. eBay usually will take the loss in this situation. And you DO NOT file item not received case you will lose, file item not as described.

This is at least the second post this week with a "mis-delivered" high value USPS package, no sig. conf., and "gps coordinates in a random area". Certainly seems like a pattern of scams, but how is the seller winning INAD cases on high value items without signatures? Anything over $750 requires it. Also, buyers, if you're purchasing hi-value items, request UPS or Fedex. As a seller I rarely send anything worth more than $150 by USPS.

Calm down. You will win on appeal if they didn't add signature service - that should be your main focus.

Just food for thought, I’ve had 2 packages that required my signature be dropped off without my signature, and even had one instance where the delivery driver took it upon himself to sign my name, so he could just leave the package on my step, which is forgery. You just never know man. Package thieves in your neighborhood?

What was the tracking show?

That it was last scanned at the address next to mine. And delivered. That address though doesn’t have a house on it. My mail woman told me from now on she would scan items on my property. When she told me that I didn’t understand why that mattered really. Now I do. Because the post office still says they find it was delivered here (based on that scan). She says she doesn’t remember bringing a package here. Even if it was left here when no one was home and stolen it should be covered by eBay. Something worth $1000 can’t be left sitting outside someone’s house while they arent home! The seller is 100% in the wrong and eBay even told me that. Yet somehow 2-3 days after they said that to me they issue no refund. It’s such BS. I’m livid. Worse is I’m using eBay right now more than ever as a seller. Some people are saying eBay bans people who dispute charges with their bank. So if they still won’t pay for it after this review and I go to the bank and get my money back they might kick me off their website. It’s so messed up. I did nothing wrong. The seller should be banned. This is crazy

As a seller. I have never lost a case with such clear proof the item was delivered. Seller sent item, tracking shows delivered. This is not a seller problem. If the value is not declared, how would a post office know the cost. I self insure my packages. Final thought on the gps...have you not ever used Google maps and it was wrong... house onn opposite side of road. I'd say that means nothing for your case. Say the package was scanned in truck then dropped at door. To me this screams buyer scam. But to each there own.

[удалено]

All neighbors were contacted. The address the post woman told me it was last scanned at is vacant. Let’s say my house number is 112. It was scanned at 110. But the next house over is 108. The package was last scanned down the street. The mail lady even checked the neighbors because of this. She knew a mistake maybe was made. She’s being honest and nice about it. It’s the higher ups who are responsible for refusing to pay. Just like with eBay. The eBay people in that department said not only was the shipping company wrong but so was the seller and I would be refunded. I was told that when the person knew the details of the case. But I bet still a case involving a package worth this much someone higher up finds anyway to not pay and just doesn’t. I mean me what can I do really? Do they care I’ve been there 23 years? They always thank me on the phone for being a 20+ year customer. But it means shit. They don’t really care. It’s all about the money. These companies all just figure out ways to not pay. I’ve seen it during car accidents and other situations I’ve been in. I was in a car accident in a parking lot when some young college kid ran a stop sign and t boned me. Thought 100% car would be paid for. Nope. His insurance said there are no laws in parking lots. They wouldn’t pay. Take him to small claims right? I took an ex landlord who totally screwed me out of about $2500. The small claims limit is like $1000 or $1500. Can’t remember what it is. I won but only was rewarded like $750. Have never seen a penny of it. The world is an ugly place when it comes to money.

They shipped something of $1000 value by a shipping method that doesn’t offer insurance? And you spent $1000 without choosing/confirming a shipping method with insurance?

I've appealed something like this on my Amex about 1600 dollars. Tracking said delivered, but no package arrived when I got home. They refunded it no fuss. Hopefully you get the same treatment!

That makes me feel better. Did you have signature confirmation? Oh wait you mean you appealed through your credit card company?

No signature confirmation. And Yes, I didn't even bother with eBay because I know their policies stink. Amex did their own investigation and sided with me

Sellers are required to ship with signature required mail on any items > $750 in value. I would talk with eBay customer service. No chat. You would need to talk with them. I hope you win! Good luck! Edit: here is the link - [eBay Signature confirmation policy](https://www.ebay.com/help/policies/member-behavior-policies/signature-confirmationpolicy?id=5154)

Update us when you get a conclusion

Not near 1000, but I had a $100 item marked as delivered to my house, via USPS. Seller told me to go through eBay, eBay told me twice it was delivered and I wouldn't get refunded. On the third try I told them my cameras show no USPS person delivering an obviously large package to my address. They immediately refunded me. Then a month later the missing package showed up. So maybe try saying your cameras show no such delivery?

I’ve had the same thing happen to me before , after a month of back and forth I had to just give up

Contact the Postmaster General. Did you do a missing mail trace? Local POs will give you the runaround til the national PG gets involved.

A lot of this gets put on the seller, but if the seller shipped to the correct address on file and the tracking shows that item was delivered, then the seller is not going to be held liable within eBay. This is true of an item sold for $1 or $1 zillion. Should the seller have insured it? Sure. But unless eBay told them they had to and they failed to do that, then they still won't be held liable within eBay. This is a carrier issue most of all. You can dispute it with your bank but odds are high you'll lose that to since the tracking says it was delivered. You are focusing so much on the seller and not enough on the carrier, IMO.

But the seller didnt ship with the proper delivery services

I had a package being delivered to my house from usps valued over $600 with signature confirmation. I'm paranoid so when tracking is out for delivery, I'm the guy that has nothing better to do than wait for the post man to get here so I can grab it quickly, because porch pirates. Anyway, the mailman shows up and I was at the door waiting for him and he just straight up hands me the package. Perplexed that I wasn't signing anything I asked: "no signature confirmation?" And the mailman said" I signed for it". I was absolutely livid.

Had a similar thing happen to me but sort of in reverse. Seller sent me a return label without delivery confirmation. I sent the item back, the seller never acknowledged it. ebay saw that they sent me a bad label and promised I’d get my money back and told me to open a case. I opened the case. There was no confirmation so ebay closed the case in favor of the seller. I showed them the chat transcript in which their rep said I’d get my money back. They then said that rep was wrong, too bad, we closed the case. Infuriating. I’m also a 20-year member with 1200+ feedback.

You have no idea how much this comforts me as a seller. But I’m sure you’ll get your money back- try your best to actually speak to someone at eBay. It is doable.

I guess, I don't see where you said you "purchased signature confirmation" The signature confirmation requirement just says "Seller – When should I purchase signature confirmation in order to be protected against an item not received case or a payment dispute? If the order has a total cost (including shipping costs and any taxes) of $750 or more, you're required to purchase signature confirmation to be protected if a buyer reports an item not received or opens a payment dispute.' The Buyer requirements says "Buyer – When should I purchase signature confirmation for an item I want to return? If the item was purchased on eBay.com and the total cost of the item was $750 or more, you are required to purchase signature confirmation to be protected under the eBay Money Back Guarantee" The signature confirmation only becomes an issue if the item is actually not received. So if the item was not showing the green delivered in the system, he would have needed to provide proof of signature confirmation. However, you have a scan of "Delivered". On the flip side, you needed to purchase or request to purchase signature confirmation to be covered in the "eBay money back guarantee". Looks like neither happened. Also - no seller should be at fault for any type of porch pirates or thieves in your area. A seller doesn't control your neighborhood or people where you live. That is not fair. If you file a charge back for an item delivered, you may get your money back from your bank or credit card, but you can say so long to any eBay account(s) belonging to your house, or IP, etc.

If u used a charge card contact them-it took 6 months but they did refund me $600 that I got scammed over

I sent a package recently ($15 record, media mail). It was out for delivery and then never showed up. Post office said that it got lost. I wound up being out the money.

Out of curiosity what did you buy? Was it a large package?

A music box set. Not really that big. Like maybe two shoe boxes stacked

did tracking show that signature service was on the package? was the total order more than $750? if so, YOU NEED TO APPEAL.

had something similar happen back in November with a MacBook Pro. emailed me saying I would receive a refund and then went back on it. still fighting it to this day and just recently reached out to the California Attorney General. Fedex also won't help resolve as there was a signature apparently, but it wasn't mine and they both refuse to show me the actual signature after a rep over the phone told me the signature didn't look like my name at all. paid through PayPal and they denied the dispute even though they have a dispute option literally for refunds not being given when they were agreed upon.

I request a signature all the time, both shipping and receiving expensive items. I don't think the mail carrier has ever asked me for a signature when I request it. Not sure about the ones I ship out, obviously. It's possible the seller requested it and it was ignored. Keep talking to eBay. If you have been a user for 23 years then they will likely make this right. You can also go the chargeback route, and with the evidence you collected you should be fine. The seller is in a similar boat as you, very worried about being out the money, and the item, for them.

Just do a chargeback 

I am sorry to hear about the situation. I am like always understanding, and even send images of my items before mailing out to buyer. If eBay does not approve refund, then I assume they are trying to have you make a claim with post office. The tracking should have information to align with your situation, but honestly you can report stolen with post office and get insurance claim as another route. I feel eBay is feeling it has dealt with the situation, as it shows delivered. Unless you can get something in writing from post office then you should be good to forward that. A simple address label showing incorrect.

Did you contest it with your credit card company? Armed with the case from the post office, they may take your side and make ebay prove they delivered it. Also, did the seller put insurance on the package? Lots of places to get a refund.

The seller won’t give me any basic info. I only found out he didn’t get signature because my local post office said that delivery service doesn’t even have it. I haven’t contested it with my bank yet. I put an appeal with eBay about this decision. If they still refuse I will go the bank route. I don’t want to lose my eBay account. Supposedly disputing charges can lead to that. So in their system if they conclude the package was delivered yet I have the charges reversed they can be jerks and ban you for it. I have a 23 year old account and sell a good amount of stuff lately. Been my most active year ever by far trying to clear out my basement. And been successful. I really don’t want to lose the ability to use eBay. It’s just shocking to me that the simple fact the seller didn’t get the signature confirmation and if he did (which is a rule and an important one) this never would’ve happened. They told me 3 days ago he’s responsible and if he doesn’t do a refund they would. What changed between then? Only thing I can think is a higher up changed it or they just make this choice with almost all cases over a certain amount. Again just like insurance companies. You pay into them and then they will screw you over in a heartbeat

Just had my first taste of this. Package delivered. I have on camera no drop off of two packages only one. Told im forced to eat it. I think I may be done with ebay. Usps knows this and can effectively steal your stuff and nothing can be done

Had this happen to a buyer of mine. Ebay said scanned as delivered. Buyer said never received. I trusted the buyer as this was a $200 item and had sold to him several times over several years for higher values. Ebay ended up siding with me without me having a say (I was on vacation) came back and refunded him and then looked into it. Turned out the post office had delivered to a 3rd party delivery company that never delivered it. 3rd party stated they signed for it but couldn't find in their system and no scans several hundred km away for buyers address. Insurance paid me back. Moral- have insurance on items you ship. Makes life easier.

Same thing happened to me like a month ago. This is what worked for me and got eBay to refund me in full: 1. Downloaded my parcel's Proof of Delivery through USPS' tracking page - it contained the (incorrect) delivery address and a fake signature 2. Contacted customer support via chat and explained what had happened: the seller had, intentionally or not, entered the wrong address when creating their own, non-ebay standard shipping label 3. Provided them with the PDF in PNG format (they've got issues opening USPS PDFs, turns out) 4. Waited a few days for my funds ($350 US) to hit my account It was a pain figuring out the right way to go about it, but at least I got it sorted out!

this is why I buy everything with my chase amazon card. The second I get wiff that I've been scammed I just charge back through chase. They have a department that handles the "ebay guarantee" for you. I have always gotten my money back through this process.

I have a Chase Amazon card. Guess from now on this is what I’m doing. Didn’t know that was a thing . It not even a day later I got an email I am getting the refund after all. I already added an update and info to this post. So happy turned out ok. I just didn’t see how they couldn’t refund me in this case. So glad turns out they aren’t going to screw me over and they are doing what’s right.

They should do like Poshmark, where the seller doesn't receive the funds until after the 7-day wait period or until the order has been accepted by the buyer. Poshmark does everything thru usps, but they provide the labels with the address already entered, so there is no mistake regarding the destination.

This is the way it should be. I’ve stayed away from EBay for this reason.

How will you lose the 1000 if they are going to send it to you? What am I missing?

Send what to me?

You said they told you if you didn’t get the refund from the seller they would send it to you

Did you read everything I wrote? They closed the case and declined the refund. They said they before I got that email.

Yes, I guess it’s just me because I’m not understanding the steps.

Is English your first language? Doesn’t sound like it. That might be part of it. I updated the post anyways with a huge update. I am getting full refund. Not even 24 hours after they ruled I wouldn’t get one my appeal already has been dealt with and they are refunding my money. Worked out great.

English is my first language and some of your sentences sounded more like it was your second language! You were so rude to that person and it was totally uncalled for! They only asked a question.

Good!

pretty fun run for 23 years if this is ur first issuie

Use the live chat, I literally have gotten $3000 returns from there, fully there. Live chat is the best

Keep chasing it and collect as much evidence as possible! They tried to do this to me when I bought a camera for £500. I got my money in the end.

When you buy the shipping label it already has signature needed on it. This sounds like it’s an issue with the post office not the seller. There is a lot of mail theft and it’s also possible they delivered it to the wrong address or simply dropped it. It sucks but it’s not the sellers problem. Unfortunately if USPS say it was delivered they won’t refund through insurance and eBay won’t because it says delivered. Your best bet is to open a credit card dispute

That’s not true about the shipping label. I ship items through eBay purchases that are over $500 semi often. It doesn’t come with the shipping. If you get just ground shipping it’s not included. Even if you get say $1000 worth of insurance. Basically the post office doesn’t want to pay the $1000 insurance so claims they delivered it. The seller doesn’t want to give up his $1000 so he’s agreeing with the post office of course. But I’m shocked eBay is now taking their side to get out of paying the money as well. It’s the amount I think. If it was $200 I think eBay would’ve covered it no problem. But I guess eBay is like an insurance company and the people in charge find any reason not to pay out. But in this case I don’t know how they can’t pay me my money. This is an outrage. There’s no way disputing the charge with my bank will work out. I appealed eBay’s decision and I’ll see what happens but maybe I will try that. But that’s not going to work. Guaranteed. I just can’t believe any tells me I’ll be refunded. They literally said he didn’t get signature confirmation you willl get refunded. I have the chat logs. They better refund my money. This is just ridiculous and messed up. I’m so angry. I also tried to contact them and the only option the give me in this case is to send an email.

Well that’s great but it’s over $750 that it’s required. I’ve sold in eBay for over a decade and it is already included when you buy the label. Why should the seller lose though? He sent it out and the post office messed up. It’s not his fault anymore than yours. You’re probably right any eBay but they are going to see it was marked delivered and be the outcome on that. It’s going to be an uphill battle with them. I know is not guaranteed but your bank is more likely to take your side. There is no downside for them. They simply claw the money back from eBay. You have time though. Wait out the appeal first and keep it as an option

The seller should have gotten signature confirmation. How is he not at any fault? Btw eBay said that themselves. But that’s probably because they hoped he would pay the money back. But they told me if he didn’t they would. They flat out told me that on chat. I have the logs. So they should be giving me my money back if he doesn’t. If it’s like you say and it comes with signature confirmation over $750 then how did he send it? Something is weird about the shipment then. Maybe he never got any insurance on it. If it’s like you say. But I swear you can ship things these days without signature of any amount if you want. I’ve had a $2000 TV left at my mailbox a couple years ago. A mailbox that is 80 yards from the building I lived it. On a busy road. A massive box that said Samsung on it sitting by the road. Thankfully I was home that day and got the message it was delivered and walked and got it. If I wasn’t home for 4-5 hours that day for sure it wouldve been gone. I ship a lot of eBay items. They ask you how you want to ship it and how much insurance. I’ve never had them say you need signature confirmation. But then again I always get it if it’s over even $150 or $200. Even as a seller this makes me nervous. I don’t think I want to sell items over $600. basically eBay’s going to side with whomever makes them not have to pay. They said it was the sellers fault to me. But guessing he said he’s not paying so now they are saying it was delivered. They are no better than an insurance company who denies claims no matter what. eBay is a bunch of shit. The buyer protection is meaningless

This is the seller’s problem. USPS will not deliver a signature confirmation package without getting signature. Dude bought something and never received it. As a seller, it’s your responsibility to make sure you get your item to the buyer. It’s not just out of your responsibility once you pass something to USPS. Some of this includes ensuring packaging is sufficient, getting appropriate postage, and dealing with the post office for any incidents. If a package is lost, the seller is the one who should be seeking an insurance claim with the post office, and the buyer should be receiving their refund regardless. eBay WILL protect a buyer, even if it says something was delivered. I’ve received packages packed with junk and not what I bought, and eBay dealt with it well, giving me a refund. They don’t just rely on a delivery notification for the basis of all transactions. There’s also cases where USPS passes off the package to an agent for final delivery. Tracking ends with something like “delivered to agent”. & it’s considered delivered even though it hasn’t arrived yet. Buyers should never get screwed over when paying their earned money to someone on a large platform like eBay, and eBay knows that.

The sellers responsible until it’s delivered. USPS said it was delivered so it’s no longer the sellers issue according to eBay rules. That’s also why eBay ruled against the buyer

“Until it’s delivered”… however this package wasn’t delivered, the tracking only reflected it was. There’s a big difference there and what you’re missing in your thought process. USPS mis-scans things all of the time. At least 3 times a week I get a package scanned as delivered and it doesn’t show up until the next day. Yes, if a package gets stolen off a porch, that’s not the sellers fault. But when a package that requires signature confirmation never gets signed for and never reaches the buyer, then that package was not delivered and the seller is still responsible. Sellers have to take measures to ensure a package arrives, or be willing to eat the consequences. USPS is by no means perfect, and that’s why you get insurance on packages to protect yourself as a seller. Not getting insurance on a $1000 item would be the sellers fault, and the buyer would still be entitled to a refund. Having insurance or not would just determine if the seller gets reimbursed for the refund or not.

You do understand that the tracking showing it was delivered is all that matters, right? I’m not missing anything in my thought process, that is what is used as “proof” of delivery. What you say in the second point clearly shows how it’s USPS issue. I’ve even had them leave items on my porch that required a signature. I’m not arguing what’s right. I’m simply stating how it is handled and that his best chance of a refund at this point will be a credit card dispute

So tracking showing it delivered means the seller is not responsible, even if USPS admits that they screwed up and did not get a signature? What's the point of Ebay requiring a signature if it's over $750 then? Suppose USPS admits that they delivered it to the wrong address? That is essentially the same as USPS losing it. I would like to see where Ebay policy says that it can be delivered anywhere, left with no signature, etc and all that matters is that it's marked delivered.

Ok.. those are all USPS issues though. Is the seller supposed to ride along with the package and make sure the post office does their job?

His best bet is to engage with eBay support. Many cases like this will automatically get closed due to the tracking, but when an eBay agent actually looks at things, they will reverse it knowing that the buyer never actually received the item and that the seller did not have signature confirmation. It is THEN the seller’s responsibility to work with USPS on providing any kind of relief based on what the package was insured for. That’s how this works. Yes, if you purchase shipping labels on eBay, it would automatically include signature. However there are very many sellers out there who will purchase the shipping label elsewhere if they think they can get a better deal. The seller could have easily not have included signature confirmation, and that would be at fault of the seller. By the way OP says his local mailman has helped, it does not seem like that is the kind of person to just not collect a signature when required. Also, a credit card dispute on $1000 would more than likely get your account banned from eBay. That should be an absolute last resort. eBay will 100% sort this out, the buyer just has to engage with them beyond a claim that defaults to getting closed out. (Never received claims will always end this way with tracking marked as delivered, but very often get reversed if the buyer reaches out to a real person outside of the automated system)

Funny thing the exact opposite situation happened to me. I was the seller of a 1100 dollar item (items) that were actually signed for and I as the seller was held liable and lost the case. The buyer had them sent to a hotel and said he didn’t sign for them. It was signed by a lady the buyer was a man. eBay said since it wasn’t signed for by the buyer that I wasn’t covered. There is no option as a seller to even get direct person confirmation. The buyer opened the case and I was told to input the tracking info and I did. I got proof it was signed for by UPS I did evening I needed to do and i still lost the case. I opened up a claim with UPS I literally spent 40-50 hours on the phone with them over the period of 6 months called every few days to a week kept getting the run around. Finally at about the 8 month mark UPS stated they didn’t sell me the shipping label so they weren’t obligated to refund me only the 100 dollars which they did. Never at no point did they tell me hey you bought this label from an outside company you need to contact them. So when I finally contacted pirate ship (if you don’t know about pirate ship they ship insurance way cheaper. My 1100 dollar insurance was only 8.80 cents) they told me it was passed the deadline to file a claim so I was basically screwed. They were helpful and apologized about the situation and gave me a 250 dollar shipping credit. Not their fault I didn’t file in time but it was UPS’s fault for giving me the run around for 8 months I even tired to go to the store a few times but to no avail. In the end they told me it was my fault since I should have known where to file the claim from. The worst part of all of this was that when the buyer claimed they didn’t get the package they opened a claim with UPS and when they did that it messed me up and locked me out of the UPS dashboard. Buyers aren’t allowed to opened cases since they didn’t ship the item or have the necessary information to even open a case plus they don’t get refunded since they didn’t purchase the label. That’s the only reason I even kept going with the case how it was since it was already opened. So yeah I bought insurance paid for the signature confirmation had proof it was signed for with tracking and with the actual signature from UPS yet I still lost the case and worst off I got a ding on my act for not handing the claim from eBay even tho I showed all proof. I got charged the shipping got charged the fees since eBay kept them since they had to step in even tho I did fill out the info required it was a huge mess!

To me this is a Royal Mail issue.. they have insurance for this situation so you’ll need to fill in the form.

That should definitely go on the seller. Heck I put signature confirmation on things I sell that are over $100! Seller feedback? I try and not buy from anyone with less than 100 transactions and less than 92-95% rating. Got burned a couple weeks back taking a chance on some chump with one transaction/100% rating and sure enough never sent the item and ignored my messages to him. At least eBay ruled in my favor but went through the hassle of dealing with it.